FAQ
The short version of everything teams ask us about Lumen, billing and data.
Every plan starts with a full-featured 14-day trial — no credit card required. If you don't upgrade, your account simply drops to read-only until you do.
Yes. Upgrade, downgrade or switch billing intervals at any time. Upgrades take effect immediately and are prorated; downgrades apply next cycle.
A single load of any page you publish with Lumen. Bot and crawler traffic is filtered out automatically and never counts against your quota.
All data is encrypted in transit and at rest, and we're GDPR and CCPA compliant. On Pro and above you can choose EU-only data residency.
Absolutely — two clicks from your billing settings. Your plan stays active until the end of the paid period, and you can export all of your data.
Community support on Starter, priority email with a 4-hour first-response target on Pro, and a dedicated success manager on Enterprise.
Didn't find your answer?
Our team replies to every message — usually within a couple of hours.